Bluehost Web Hosting Help

Error "Sorry, a group for that username already exists."

In November 2014 Bluehost announced that it will no longer be accepting new shared Reseller hosting signups. As part of that announcement, Bluehost announced a partnership with ResellerClub wherein Bluehost is recommending ResellerClub as the hosting partner of choice for Reseller hosting.

To learn more about this change please see: Reseller Hosting Services FAQ

This error is caused by the username already being used in our system. In order to prevent internal system conflicts, we do not allow a username to be used more than once on any of our standard hosting accounts, Reseller accounts or the Resold accounts.

Knowledgebase Article

108,750 views

bookmark

share

Share or save this via:

tags: error group reseller username whm

Recommended Help Content

Suspending / Unsuspending a Resold account

How to suspend or unsuspend a resold account using WHM

SSH/Shell access for Resold account(s)?

How to enable/turn on SSH access for Resold accounts

Force a password change for a Resold account

How to force a resold account's owner to update their password

Related Help Content

Changing the Password for a Resold Account

How to change the password for a Resold account.

Delete a resold account in WHM

How to terminate a resold account using WHM

Automatic Account Creation using ClientExec

How to automatically create accounts using ClientExec

How to Add a New Hosting Account

Using WHM to add a resold account to your reseller account.

Where to Log In to Your Reseller Account

Explanation as to where a reseller and their customers will login to access their sites

Upgrading or Downgrading Features on a resold account

How to upgrade or downgrade a resold acccount

Whitescreen Error in Customers cPanel

How to fix the error where your customers see only a whitescreen in the cPanel

VPS or Dedicated Hosting - Reseller Account Transfers

To help with transferring of accounts from other servers to your account.