Bluehost Web Hosting Help

Glance: Sharing your Screen with Support

Overview

Glance is a screen sharing application that allows us to provide you with quick, quality assistance. With this tool, support agents will be able to view your screen in real-time to direct your actions as needed to resolve issues.

How to Share your Screen

  1. Once logged into your account, navigate to our Remote Help page.
  2. Read and agree to the Terms of Service, then click Accept. The download will begin automatically.
  3. Click on the downloaded file and allow the file to run.
  4. After running the Glance file, a popup window will appear with a session code.

    Note: If you do not see a pop-up with a session code, try refreshing the page or click Having Trouble? to find a prompt to start Glance.
     
  5. Provide your support agent with the session code. Once entered, they will be able to see your screen and provide more personalized assistance.
  6. To end the session, click on the red X "END" button.




Knowledgebase Article 94,941 views bookmark
share
Share or save this via:
tags: connect remote screen share support tool troubleshooting


Was this resource helpful?
Helpful Unhelpful


Did this resolve your issue?
Solved Unsolved


Please add any other comments or suggestions about this content:





Recommended Help Content

Office 365: SaRa Tool

How can I fix problems with Office 365 and Outlook?

How To Setup Remote Database Connection - Configure MySQL client Access

How do I remotely connect using a database management software?

Email Troubleshooting General

General Email issues where should I start?

Related Help Content

WordPress - Theme Seller Support

When you purchase a theme subscription you get access to Seller Support, the Theme Seller’s support forum. From there you can contact the theme developer for help with general theme-related issues.

Whitelist IP Address

How do I Whitelist my IP Address? I can't log into MySQL from a remote computer using a MySQL admin tool (phpMyAdmin, Navicat, MySQLFront, MySQL-Admin, etc).

Cron Time

How to run cron jobs at a specific "local" date and time.

Time Zone Adjustment

How can I change the reported Time Zone using PHP?

How to Contact Support

Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.

Email Troubleshooting

Can't receive emails? Here are a few things to try.

Viewing Stats

To view your stats, scroll down to the Logs section of the cPanel Here are different programs that can be used to view your stats. We most recommend awstats When you select your stats program, you ma

Clients in China Are Unable to View My Website

Clients in China are unable to view my website. My website's content doesn't contain any objectionable material.